Communicating Post-COVID
To close the circle, we’ve put our minds to how COVID might impact how we communicate in a world where it is no longer a pressing crisis, and even further down the road, where its impact is mitigated by proven treatments and, hopefully, an effective vaccine.
Is Video Conferencing Putting Your Reputation on the Line?
Whenever a new technology becomes widespread, it takes a while for the social rules to catch up. The same is true for Zoom and other video conferencing tools.
Sometimes, Being Good Means Saying Nothing
In a recent article in the Wall Street Journal, I argued that a lot of businesses are communicating the wrong way during the COVID-19 crisis. Frankly, just because I gave you my email when I bought a product from you in 2012, that doesn’t mean I want to hear from you now.
Dear friends, some times too much communication is a bad thing
It's ok to feel scared. This is a scary situation, and carrying on with a 'stiff upper lip' serves no one. If you need to turtle under the covers for a day, go do that. Make sure you acknowledge your own mental health in all of this.