April 12, 2020
Is Video Conferencing Putting Your Reputation on the Line?
Whenever a new technology becomes widespread, it takes a while for the social rules to catch up. The same is true for Zoom and other video conferencing tools.
March 31, 2020
Sometimes, Being Good Means Saying Nothing
In a recent article in the Wall Street Journal, I argued that a lot of businesses are communicating the wrong way during the COVID-19 crisis. Frankly, just because I gave you my email when I bought a product from you in 2012, that doesn’t mean I want to hear from you now.
March 24, 2020
Dear friends, some times too much communication is a bad thing
It's ok to feel scared. This is a scary situation, and carrying on with a 'stiff upper lip' serves no one. If you need to turtle under the covers for a day, go do that. Make sure you acknowledge your own mental health in all of this.
March 13, 2020
Our Best Advice on Surviving (Thriving) when Working From Home
Unless your job requires you to physically touch someone (a doctor, a dentist, a competitive Ukrainian folk dancer) or manipulate or build something (a bricklayer, an aircraft landing-gear maker, a bobble-head-doll assembler) or you’re in precarious work like retail or the service sector, you probably could have been working from home decades ago.