Your Three Priorities for Learning and Development
Canadian organizations — and their leaders — must find a way to meaningfully pass on institutional knowledge and build the younger generations’ skills over the next few years — recession or not. We've been thinking about the three focus areas leaders will want to emphasize in their organization’s learning and development strategies for the remainder of 2023 and early 2024.
UPLIFT, The Post-Trump World, and the Power of Words: A Conversation with Tracey Sobers
I spoke to Tracey about how she has led our agency’s initiative, UPLIFT, which gives no-cost marketing and communications support to Canadian nonprofits. But we also talked about why our work matters, and how words can drive good or be weaponized for political gain.
Trauma-Informed Crisis Communications: 5 Lessons from the 2013 Flood
It's been ten years since torrential rains submerged a commuter GO train on the Don Valley tracks, trapping 1,400 GO customers for hours. Former Metrolinx crisis communications and media spokesperson Anne Marie Aikins shares lessons from that night and how a trauma-informed approach to your crisis communications can save your customers, staff, and reputation when things go wrong.