Prepare. Respond. Protect Your Reputation.
A cyber breach isn’t just an IT problem – it’s a reputational crisis. You need to respond quickly and precisely without losing further data or trust. The organizations that can recover are the ones with a strong strategic crisis communications plan in place.
Our Cybersecurity Crisis Communications Simulation and Playbook Development training equips your senior leaders and communications teams with the tools they need to respond effectively to cyber incidents, protect their brand, and maintain public trust.
A Realistic, Hands-On Approach
This immersive and interactive training session is designed for high-stakes decision-makers. We don’t just teach you how to manage a cyber crisis; we put you in the middle of one.
Developed and led by crisis communications experts Lloyd Rang and Jeff Keay, this training session ensures that when a cybersecurity breach happens, your team is ready to respond with confidence and clarity.
What makes this training different?
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- Specifically designed for cybersecurity breaches, including ransomware attacks, data leaks, and system hacks.
- Fully tailored to your organization’s industry, structure, and potential risk scenarios.
- Live crisis simulation with hands-on decision-making and press conference exercises.
- Step-by-step playbook development that gives you and your organization a framework to use in future cyber crises.
Who is Cybersecurity Crisis Communications Training For?
Our customized crisis communications training is geared to:
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- Communications leaders and executives responsible for shaping crisis response strategies during a cyber incident
- C-Suite and Senior Leadership Teams who need to communicate with employees, regulators, and the public.
- Communications and PR Teams that will be drafting statements, engaging with the media and managing external and internal messaging
- Cybersecurity and IT Leaders who will ensure alignment between technical response teams and communications teams.
What You'll Learn and Do
We divide our training into three key sections, so you’ll get the chance to learn the skills and practice them with practical applications.
1. Crisis Communications 101: Manage a Crisis in Real-Time
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- Learn to recognize and assess a cybersecurity crisis before it escalates.
- Understand the regulatory, legal, and reputational risks in the wake of a data breach.
- Identify the role of communications teams versus IT teams.
- Plan the essential materials every crisis response team must have, including:
- Key messages
- News releases
- Internal communications plans
- Social media content
- Media Q&A documents
2. Create Your Cybersecurity Crisis Communications Playbook
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- Establish clear roles and responsibilities between IT, Communications and Legal in the event of a cyber breach.
- Develop internal checklists, escalation processes, and decision-making frameworks.
- Gain the best practices for coordinating messaging with legal and compliance teams.
- Understand transparency versus containment and how to balance disclosure while managing reputational risk.
- Learn to monitor your crisis response and conduct an effective post-breach debrief.
3. Live Crisis Simulation: Test Your Response Under Pressure
How It Works:
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- Your team is given a realistic cybersecurity crisis scenario tailored to your industry.
- You’ll work in teams to create a real-time crisis response, including:
- Key messages & internal communications
- Q&A preparation for media inquiries
- Social media content & official statements
- A press release
- Your session concludes with a mock media interview, where our facilitators ask team spokespeople tough, real-world questions.
- We’ll complete a debrief and evaluation, giving you our expert feedback on your team’s response highlighting strengths, gaps, and opportunities for improvement.
Meet Your Instructors
Lloyd Rang
President and Narrative Lead for Curious Public.
Lloyd Rang is an award-winning writer, a strategic consultant, a communications leader, an entrepreneur and one of Canada’s top speechwriters. He has written for government and business leaders and celebrities around the world, has been a pundit on television and in print, has led corporate workshops in communications and has written for such publications as TechCrunch, Forbes, the New York Times, and The Toronto Star. As President and Narrative Lead at Curious Public, Lloyd gives advice and insight on strategy, content and tactics to clients across the public and corporate sectors. He’s particularly interested in helping startups get out of the gate with a great story.
Jeff Keay
Executive Consultant and Strategic Leadership and Media Consultant for Curious Public.
Jeff Keay is one of Canada’s leading media relations, communications and issues management professionals, having served for four decades as a senior strategy advisor, speechwriter and national media spokesperson for some of Canada’s best-known institutions and brands, including Deloitte, CBC-Radio Canada, TD and Royal banks. As a senior advisor on crisis communications and reputation management – and Curious Public’s Executive Consultant, Leadership Strategy and Media Training – Jeff provides coaching and senior counsel to many of Curious Public’s high-profile partners, including Alectra Utilities, Wilfrid Laurier University, Metrolinx and MaRS Discovery District. Jeff stays curious about what makes people tick and what cool new thing is just over the horizon.
Let's Build Your Cyber Response
A cyber crisis is not the time to figure things out on the fly. Get your leadership and communications team trained, tested, and prepared—before you need it.
Tell us about your organization and goals, and we’ll build a cybersecurity crisis comms session that fits.